Reception

  • CHECKING OUT

    Please vacate your room by 11.00am. Late check out is available at £20 per extra hour. (subject to availability and needs to be pre-arranged)

  • LUGGAGE STORAGE

    Luggage can be stored after checking out for you up to 2hrs free of charge.

  • WAKE-UP CALLS

    Please request your wakeup call by calling reception.

  • LOST BELONGINGS

    If you leave anything behind, we can post this back to you at the standard charge or keep the item at the hotel for collection (up to 2 months), we do not take any responsibility for any lost/damaged or stolen property. 

  • RECEPTION

    Should you require any assistance you can call down to reception on 0 at any time, we are staffed 24 hours per day for security and internal and external CCTV in operation.

  • CREDIT/CHARGE CARDS

    The hotel accepts all major cards including AMEX, VISA, MASTERCARD, and Guests are required to settle accounts on departure. Please note! we will be taking pre-authorisation on arrival this is a 2 part security process, as the first part is a holding facility as a bond whilst staying with is us allowing your room account to be open, physical card required and allowing you to charge extra to your room. the 2nd part is the completion where the funds are released to our account (payment). please note! that this may appear like a duplicate payment but the money is only taken once as it the same transaction and same funds transferred.

Room Facilities

  • IRONS AND IRONING BOARDS

    Are provided in each bedroom.

  • RAZOR POINTS AND HAIRDRYERS

    Razor points and hairdryers are in all rooms.

  • SMOKING POLICY

    We operate a strict non-smoking policy throughout the hotel. The Minimum fine is £200.

  • TEA & COFFEE FACILITIES

    Tea and coffee making facilities are provided for your convenience. Should you require more of anything please contact reception including decaffeinated tea.

  • SECURITY

    The hotel cannot accept responsibility for guests’ property or vehicles. Please ensure that your bedroom door is closed and locked when you leave the room. Please do not forget your room key, the replacement key for lost keys is charged at £5 per key, please note CCTV is in operation in and around the property. Staff retain the right to ask you if you are staying at the property and provide proof of this – such as name or booking ref.– the hotel reserve the right to access your room should we have cause to believe that - Disturbances/disruption/Anti-social behavior is happing in any part of the property which may result in you being asked to leave or emergency services being contacted.

Restaurant, Lounge & Bar

Room service is available from 12pm – 9pm. Please note! a service charge of £10 will be included. Room service drinks will be an additional £5. If you would like to have room service for breakfast, please make your selection and leave it on the outside of your door hung on the handle.

  • BREAKFAST

    Monday – Friday 7am-9am

    Saturday – Sunday & Bank Holiday 8am-10am.

    A takeaway breakfast can be requested (pre order night prior, will not contain hot food items). An earlier breakfast can also be requested, please speak with reception (depending on how early the breakfast request may not be available, but continental, toast and tea/coffee will not be a problem).

  • DINNER

    Our Restaurant Menu is served each evening from 5pm - 9pm

  • LUNCH

    Our Bar menu is available 12pm - 9pm.

  • BAR

    Our bar is open from 12pm - 11pm.

  • AFTERNOON TEA

    We serve afternoon tea in our lounge bar and restaurant every day between 12pm - 4pm (24hrs notice essential)

DIETARY REQUIREMENTS

Please inform us if you have any allergies or dietary requirements

Business

  • HIGH SPEED INTERNET ACCESS

    Free WIFI is available in public areas and guest bedrooms.

    For further details or if you are having any difficulty connecting please contact Reception on (0).

  • MEETING ROOMS

    Should you require a meeting space please contact reception.

  • WEDDINGS

    The hotel prides itself in offering ‘bespoke’ weddings. Please ask at Reception for our current brochure.

Emergency & Important Numbers

  • EMERGENCY SERVICES

    Police / Ambulance

    DIAL 999

  • DOCTOR

    Castle Practice Doctors

    Tel: 0121 747 2422

  • DENTIST

    Dental Care

    Tel: 0121 747 3218

  • HOSPITAL

    Heartlands Hospital

    Tel: 0121 424 2000

  • EMERGENCY

    In case of an EMERGENCY or ACCIDENT, please contact reception in person (or dial 0)

  • NIGHT SERVICE

    There is a night porter on duty you can call by dialing 0 or 0121 748 0030

  • FIRE

    A fire notice is placed behind your room door.  Fire drill will take place weekly, about which guests will be warned.  If you are in any doubt about safety procedures please ask at reception or speak to the Duty Manager.

 

Telephone

OUTSIDE LINE  DIAL 9

HOTEL RECEPTION  DIAL 0

For international calls dial 9 for outside line, then 00 & the country code, ignore the 0 & dial the rest

Telephone calls from bedrooms via the hotel digital telephone system will be added to your bill

For your information, we have calculated the following

A 3-minute local rate call would cost approximately 75p

A 3-minute-long-distance call would cost approximately £1.75

 

Some Useful Numbers

UK Directory Enquires  118 500

UK Operator  100

International Directory Enquiries  153

International Operator  155

Birmingham Airport  0871 222 0072

East Midlands Airport  0871 919 9000

Local Taxi - T.C. Cars  0121 770 7707

Bedroom extensions are as follows

MAIN HALL BEDROOMS

  • ROOM 302   DIAL 302
  • ROOM 304   DIAL 304
  • ROOM 306   DIAL 306
  • ROOM 308   DIAL 308
  • ROOM 310   DIAL 310
  • ROOM 312   DIAL 312
  • ROOM 314   DIAL 314
  • ROOM 316   DIAL 316
  • ROOM 318   DIAL 318
  • ROOM 320   DIAL 320
  • ROOM 322   DIAL 322

 

EXECUTIVE ROOMS

  • WESTON   DIAL 102
  • BRADFORD   DIAL 202
  • BRIDGEMAN   DIAL 204
  • DEVEREUX   DIAL 206
  • STATE ROOM   DIAL 208

BREWHOUSE BEDROOMS

  • ROOM 601   DIAL 601
  • ROOM 602   DIAL 602
  • ROOM 603   DIAL 245
  • ROOM 604   DIAL 239
  • ROOM 605   DIAL 243
  • ROOM 606   DIAL 244
  • ROOM 611   DIAL 611
  • ROOM 612   DIAL 612
  • ROOM 613   DIAL 613
  • ROOM 614   DIAL 614
  • ROOM 615   DIAL 615
  • ROOM 616   DIAL 230
  • ROOM 621   DIAL 621
  • ROOM 622   DIAL 622
  • ROOM 623   DIAL 623
  • ROOM 624   DIAL 624
  • ROOM 625   DIAL 625

TELEVISION AND RADIO

All rooms have a television remote control.

BBC1, BBC2, ITV1, Channel 4, Channel 5

Refer to guide button on remote for free view channels